CUSTOMER SERVICE

Instilling Trust with Integrity

TO INQUIRE

■ Personal Information Collected
The company collects the following personal information for processing inquiry submissions.
ο Collected items: Corporate name,Name of person in charge,E-mail,Contact Information,Inquiry details
ο Method of collection: Website (Customer Inquiry)

■ Purpose of Collecting and Using Personal Information
The company utilizes the collected personal information for the following purposes.

- Receiving and processing customer inquiries

■Retention and Use Period of Personal Information
Retention and Use Period of Personal Information In principle, once the purpose of collecting and using personal information is achieved, the information is promptly disposed of. However, if there is a need to retain information in accordance with relevant laws and regulations, the company retains member information for a certain period as specified by the relevant laws and regulations.

- Retained Items: Corporate name,Name of person in charge,E-mail,Contact Information,Inquiry details
- Basis for Retention: Management of duplicate inquiries and detection of fraudulent inquiries
- Retention Period: As required by relevant laws and regulations such as the Commercial Act and the Act on Consumer Protection in Electronic Commerce, etc.

- Records related to contracts or withdrawal of subscriptions: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
- Records of payment and supply of goods: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
- Records of consumer complaints or dispute resolution: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)
- Records related to collection, processing, and utilization of credit information: 3 years (Act on the Use and Protection of Credit Information)